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Returns and Refunds

Thank You for shopping at NorfolkWire.com

We want you to be entirely satisfied with your on-line purchase. Sometimes things just go wrong. When that happens we are here to help.




You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.




Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Shipping

Unless you received an item in error you will be responsible for paying for shipping costs for returning any item.

For more information on our Shipping Policy please click here.

Shipping costs are non­refundable.


If you received an item in error and need to exchange it, there is no return shipping charge. Just let us know about the issue using the contact methods listed below. Upon your notification to us, our Customer Service staff will verify order information and if warranted, give pre-paid shipping instructions.

Contact Us

If you have any questions on how to return your item to us please contact us:

Norfolk Wire & Electronics
Web Team Office
5301 Cleveland Street
Virginia Beach, VA 23462
(757) 200-8444

Last updated: Wednesday, July 15, 2015